Question 1

Surgery Hours

Accepted Answer

Monday – 8.30am – 6:00pm
Tuesday – 8.30am – 7:00pm
Wednesday – 8.30am – 7:00pm
Thursday – 8.30am – 6:00pm
Friday – 8:30am – 5:30pm
Saturday – 9:00am – 12:00pm
Sunday – CLOSED
Public Holidays – 9:00am – 12:00pm

Question 2

Emergency

Accepted Answer

Phone ambulance services – 000
Monash Medical Centre 246 Clayton Rd, Clayton
Ph: (03) 9594 6666

Question 3

After Hours

Accepted Answer

For non-emergency after hours home visits, please ring the normal surgery number (03) 9576 6400 and you will be put through to the JFMP Locum Service. 
​
National Home Doctor
()GP Helpline
()Nurse on Call
()Sandringham Ambulatory Care Centre​()

Question 4

Appointments

Accepted Answer

Our doctors see patients by appointment. You can make an appointment with your doctor by telephoning the surgery, booking online, or at our front reception desk. 
​
At the time of making your appointment, please advise the reception staff if you feel you may require an extended appointment (e.g. Pap smears, medical report, to discuss multiple issues, surgical procedures etc).

Telehealth appointments can only be booked by phoning the practice on 9576 6400. If you wish to have a Telehealth call, you need to have attended an appointment at our clinic within the last 12 months, otherwise you will not be eligible for a Medicare rebate or Bulk Billing as per Medicare's policy. Fees may apply to private patients, at the discretion of the doctor.
​
Appointments are usually made at 15 minute intervals, this is the amount of time you can expect to spend with your doctor. This may change if there has been an emergency or if the surgery is very busy.
​
In rare circumstances delays may be encountered leading to prolonged waiting times. Our reception staff will advise you if this is the case. We apologise for the inconvenience this may cause.
​
Unfortunately, your doctor may be delayed by emergency arrangements of urgent admissions to hospital and essential longer consultations which are often unpredictable.
​
We are aware that your time is valuable and always endeavour to minimise waiting times.

Question 5

Fees

Accepted Answer

Dear Patients,
​
We understand that healthcare costs affect everyone, and we are committed to keeping care as affordable as possible. Although expenses across the medical field have continued to rise, we have not increased our fees since November 2023 and continue to maintain our current rates.
​​
Please call us on 9576 6400 if you cannot make an appointment today, or at your preferred time. Reception staff will do their utmost to assist with any urgent cases.
​​
Please note that all fees are payable on the day of your consultation. Accounts not paid on the day will incur an additional $10 charge.
​
After Hours fees from 5 pm and Saturday: Appointments are privately billed based on time spent and discretion of the doctor.​
​
Bulk billing

Jasper Medical offers bulk billing for the patients in the following categories:
 • Children under 16 years old
 • Healthcare Card Holders
 • Pensioners
 • Veteran’s Affairs Card Holders
​
Some of the doctors at Jasper Medical will Bulk Bill after hours.
*Student fees are available to patients aged 16-22 who present a valid student card on the day of consultation.​

As of November 2025, our fees for common consultations are:

*Fees must be paid on the day of appointment. Accounts not paid on the day will incur an additional $10 charge.

Public Holiday:

*Mixed Billing Policy

What is mixed billing?
Mixed-billing means that most patients will be paying a “gap fee” for their appointment. A gap payment is an out of pocket cost between Medicare rebate and our practice’s fee.

How will the fee be processed?
You will be charged the full amount of the consultation fee to your credit or debit card at the end of your consultation. We then process your Medicare Rebate on your behalf electronically. The rebate should appear in your bank account within 1-2 business days. Please make sure you have provided your updated Medicare details and there are sufficient funds in your account.

Additional Patient Information
If you wish to have a Telehealth call, you need to have attended an appointment at our clinic within the last 12 months. Otherwise, you will not be eligible for a Medicare rebate or Bulk Billing as per Medicare’s policy.  Fees may apply to private patients, at the discretion of the doctor.

English is the main language spoken at our practice. If you are not fluent, please bring a family member or friend to interpret. Alternatively, your doctor can arrange an interpreter through the Translating and Interpreting Service (TIS National) – call 131 450 (with your permission).

Question 6

Repeat Prescriptions

Accepted Answer

Repeat prescriptions are usually completed via consultation with your doctor to ensure we meet our duty of care to you. If you find it necessary to request a prescription prior to consulting your doctor, a minimum of 48 hours is needed. To avoid any errors, we also require a written request with your name, address and dose of medication clearly indicated.

Question 7

Telephoning Your Doctor

Accepted Answer

Although most problems are best dealt with in consultation, a doctor will always be available during normal surgery hours for emergency advice.

Question 8

Medical Records

Accepted Answer

​Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

Jasper Medical uses Heidi Script. Patient consent is obtained by signed forms. Existing patients are enrolled and can opt out basis. Patients can opt out at any time by notifying staff who will recitify this in your file and notify your GP.

Question 9

Electronic Communication

Accepted Answer

Jasper Medical communicates with other healthcare providers via secure messaging programs such as Secure PDF,  Sharepoint, Healthlink, facsimile. Jasper Medical communicates by email only when other forms of communication are unusable or unsuccessful. Jasper Medical only communicates with patients via email in limited circumstances when other forms of transmitting information are not possible, only in isolated cases, and never on an ongoing basis.  
​
SMS messages are only used to transmit limited information such as appointment reminders, advice that results contain no abnormalities, and recalls. In the case of results, the patient is not identified in the message. In the case of recalls, a patient must identify themselves using a secure portal with personal information before identifying information is made available.
​
Patient consent for new patients is obtained via a signed form. Existing patients are enrolled on an opt-out basis. Patients can opt-out at any time by notifying staff, who will record it in their file.

Question 10

Reminder System

Accepted Answer

Our practice participates in national/state reminder systems/registers, in conjunction with internal reminder systems. Should you wish to opt-out of electronic communications from Jasper Medical, please advise reception staff.

Question 11

Feedback

Accepted Answer

Jasper Medical welcomes your feedback. We are always striving to improve the service we provide, so your input is important! Formal complaints should be addressed in writing to the manager, and you will receive a written response. Jasper Medical will make every endeavour to resolve any query to a satisfactory conclusion. 
​
If your prefer to make your concerns known outside  of the practice, you can call the Office of the Health Services Commission on 1300 582 113.
​
Our privacy policy is now available – Download Privacy Policy.()

Question 12

Privacy Policy

Accepted Answer

Our privacy policy is now available – Download Privacy Policy.()

Question 13

Patient Results

Accepted Answer

If your doctor orders any tests for you, please remember that it is your responsibility to follow-up these results, particularly when practice staff or your doctor stresses you to do so. Please ask reception staff about the best way for your to do this. All results require an appointment with a doctor, fees may apply to private patients.

Question 14

Patient Resources

Accepted Answer

Please see the links below for additional patient resources:

Alcohol
Alcohol Anonymous(https://aa.org.au/)
Alcohol contacts(https://www.health.gov.au/health-topics/alcohol/alcohol-contacts)
Drinkwise(https://drinkwise.org.au/drinking-and-you/support-services/#)

Anaphylaxis
Action Plan(https://www.allergy.org.au/hp/anaphylaxis/ascia-action-plan-for-anaphylaxis)
Anaphylaxis resources(https://www.allergy.org.au/hp/anaphylaxis)

Asthma
Asthma Action Plan(https://i7.t.hubspotemail.net/e2t/tc/VWlBxb6HYktNW1NM5b11GZ5lVW8kTzPf4lYPYfN8GDX5G5nxGrV3Zsc37CgRTcW5jfkcD7-QTvmW38-_Ls91fphrN1pNg-TRJMZKN3Ylnnnt2kkfW4K8CrJ1TT4ppW7TZ4b721sBR0W5bC9sg1JTxnKW8VdR662Rhs9TVfP46T4QSHbmW7FNSMy44RfN0W69F-PT32Rpc7W7tGwSg3YKFCKN8HFnscsBf_BW1Zlc0l8M1ZtcW9fbpxm8RgQhCW62sJyf3hfqVfW3j6kPT5V4knFW46PTcn4pw3BzW1vhSj_2cL0FxW3H0ZLc4_wzbSW871bJf3KrTZTW2Tr4Sc79tzHgW2D4JhH29gfZzW2ZJpRW4XzJbDW6SszX28_fLgbW57TzRR6bQn3TW1yjxS77_stH6W1HSP3D8yPVbNN7g1HkY1q7kzN621LHMyLrFdN4G9DwLmb5TsMFW5jmQrL36W2r3byR6YJPYbVb6LWG2D8PLS3hPm1)
Asthma Australia(https://asthma.org.au/)
How to manage Asthma at school(https://i7.t.hubspotemail.net/e2t/tc/VWlBxb6HYktNW1NM5b11GZ5lVW8kTzPf4lYPYfN8GDX7r3p_b1V1-WJV7CgMW4W3b1vYK1g6WymW4Stgj_17SyvvW2d2KYL33TplXN63k04_lLt2lW2Qcxmn3vrjMYN5MHpH6yhlHGN94jWX5Sd0NlW6QqGLV11HtnyW1yBWV58f011FN1BWHF_gGr38W44-dnR7jd3gXN5zxpVXp6S6FW6JqNjY236pDRW2nqvlr7MBvlzVqycQM4773spW1_x-XB8TDLYZW4klJFP3mlT0JW1rvr7H23JMbKW3CNF7-8M18BmW6vhNWN9hkcYYN6XWYF18hP_XV_Bw5t6fkQcYW4KwTVH1wMsbcW7LygW5659TGhN1KX9BpH6WjFN44RQcbpx6M6W7nTNC-75PchZW8rthXH8qJy7MW8p_kGY3FNwQ9W5_35sc3dpPlg334F1)
National Asthma Council(https://www.nationalasthma.org.au/)

BetterConsult
BetterConsult for patients(https://au.betterconsult.support/hc/en-us)
Patient Flyer Information(https://northroadmedical.com.au/wp-content/uploads/2023/11/PatientFlyer-A4-BetterConsult-08-2019-Final-1.pdf)

Bowel Cancer Screening
Bowel Cancer Screening(https://www.bowelcanceraustralia.org/screening)
National Bowel Screening Program(https://www.cancervic.org.au/bowel/bowel-cancer-screening-program)
How to get a Bowel Screening Test(http://-%20https//www.health.gov.au/initiatives-and-programs/national-bowel-cancer-screening-program/getting-a-bowel-screening-test)

Breast Cancer Screening
BreastScreen(https://www.breastscreen.org.au/)
Breast Cancer Screening Program(https://www.cancer.org.au/cancer-information/causes-and-prevention/early-detection-and-screening/breast-cancer-screening)

Covid 19: Testing positive
Coronavirus (COVID 19) – HealthDirect(https://www.healthdirect.gov.au/coronavirus)
Testing positive for Covid-19(https://www.health.gov.au/topics/covid-19/testing-positive)
Managing Covid-19 at home(https://www.betterhealth.vic.gov.au/covid-19/checklist-covid-19-cases)
Covid-19 isolation and recovery(https://www.healthdirect.gov.au/covid-19/isolation-and-recovery)

Covid 19: Vaccine
COVID 19 Vaccine – Vaccine Eligibility Checker(https://covid-vaccine.healthdirect.gov.au/eligibility)
COVID 19 Vaccine – Consent Form(https://www.health.gov.au/resources/publications/covid-19-vaccination-consent-form-for-covid-19-vaccination)

Dementia
Dementia AustraliaT(https://www.dementia.org.au/)he Dementia guide(https://www.dementia.org.au/resources/the-dementia-guide?utm_source=tonic&utm_medium=email&utm_campaign=CS_hcp&utm_term=MP&utm_content=cta_dementia_guide_tonic_edm)
Department of Health Victoria – Dementia services(https://www.health.vic.gov.au/supporting-independent-living/dementia-services)
Better Health Channel – Dementia and memory loss services(https://www.betterhealth.vic.gov.au/health/servicesandsupport/dementia-and-memory-loss-services)

Diabetes
Australian Type 2 Diabetes Risk Assessment Tool (AUSDRISK)(https://www.health.gov.au/resources/apps-and-tools/the-australian-type-2-diabetes-risk-assessment-tool-ausdrisk)
Diabetes Victoria for informationL(https://www.diabetesvic.org.au/)ife Program(https://www.lifeprogram.org.au/)
National Diabetes Services Scheme (NDSS)(https://www.ndss.com.au/?gclid=EAIaIQobChMIvuvzr6S87wIVRmoqCh17BgvNEAAYASAAEgJI-_D_BwE)

Government Links
Advanced Care Planning(https://www.advancecareplanning.org.au/)
Carers Australia(https://www.carersaustralia.com.au/)
My Aged Care(https://www.myagedcare.gov.au/)
National Health Directory (https://about.healthdirect.gov.au/nhsd)NDIS(https://www.ndis.gov.au/)

Heart Disease
National Heart Foundation of Australia(https://www.heartfoundation.org.au/)

Immunisation
Immunisation Information(https://www.health.gov.au/health-topics/immunisation)
Do you need Immunisation? HALO poster(https://northroadmedical.com.au/wp-content/uploads/2020/05/HALO-poster.pdf)

Menopause
Are you Menopausal? Questionnaire(https://www.menopausecentre.com.au/quiz/)
Australasian Menopause Society(https://www.menopause.org.au/)
Jean Hailes Foundation(https://www.jeanhailes.org.au/health-a-z/menopause)

Mental Health
Beyond BlueB(https://www.beyondblue.org.au/)lack Dog Institute(https://www.blackdoginstitute.org.au/)
HeadspaceL(https://www.headspace.com/)ife LineP(https://www.lifeline.org.au/)ANDA – Perinatal Anxiety & Depression Australia(https://www.panda.org.au/)

My Health Record
My Health Record(https://www.myhealthrecord.gov.au/)

MyMedicare
MyMedicare for patients(https://www.health.gov.au/our-work/mymedicare/patients)

Osteoporosis
Healthy Bones Australia(https://healthybonesaustralia.org.au/)
Jean Hailes Foundation(https://www.jeanhailes.org.au/health-a-z/bone-health/what-is-osteoporosis)

Priority Care Centres
South Eastern Melbourne Clinics(https://www.semphn.org.au/priority-primary-care-centres)
Department of Health information(https://www.health.vic.gov.au/priority-primary-care-centres)

Smoking
Quit Victoria(https://www.quit.org.au/)
How to quit smoking(https://www.cancer.org.au/cancer-information/causes-and-prevention/smoking-and-tobacco/quit-smoking)

Stroke
Stroke Foundation(https://strokefoundation.org.au/)
What is your stroke risk?(https://strokefoundation.org.au/media/laiir3k2/what-is-your-stroke-risk-tick-test.pdf)
 
Travel Information
World Health Organization(https://www.who.int/)
Travel Doctors(https://www.traveldoctor.com.au/?source=GoogleSearchNetwork&device=c&campaign=662942822&adgroup=33981615816&keyword=travel%20vaccines&matchtype=e&placement=&adposition=&location=9071432&gclid=EAIaIQobChMIvr_crduv6QIVlCQrCh1HLQysEAAYASAAEgJ6v_D_BwE)
Smart Traveller(https://www.smartraveller.gov.au/)