Patient Information

  1. Surgery Hours
    Monday to Thursday – 8.30am – 7:00pm
    Friday – 8:30am – 6:00pm
    Saturday – 9:00am – 12:00pm
    Sunday – CLOSED
    Public Holiday – 9:00am – 12:00pm
  2. Emergency
    Phone ambulance services
    000

    Monash Medical Centre
    246 Clayton Rd, Clayton
    Ph: (03) 9594 6666

  3. After Hours
    For non-emergency after hours home visits, please ring the normal surgery number ((03) 9563 9411) and you will be put through to the JFMP Locum Service.
  4. Appointments
    Our doctors see patients by appointment. You can make an appointment with your doctor by telephoning the surgery or at our front reception desk.

    At the time of making your appointment, please advise the reception staff if you feel you may require an extended appointment (e.g. Pap smears, medical report, to discuss multiple issues, surgical procedures etc).

    Appointments are normally made at 15 minutes intervals, this is the time you can normally expect to spend with your doctor. This may change if there has been an emergency or if the surgery is very busy.

    In rare circumstances delays may be encountered leading to prolonged waiting times. Our reception staff will advise you if this is the case. We apologise for the inconvenience this may cause.

    Unfortunately, your doctor may be delayed by emergencies arrangement of urgent admissions to hospital and essential longer consultations which are often unpredictable.

    We are aware that your time is valuable and always endeavour to minimise waiting times.

  5. Repeat Prescriptions
    If you find it necessary to request a prescription prior to consulting your doctor, a minimum of 48 hours is needed. To avoid any errors, we also require a written request with your name, address, name and dose of medication clearly indicated.
  6. Telephoning your doctor
    Although most problems are best dealt with in consultation, a doctor will always be available during normal surgery hours for emergency advice.
  7. Home Visits
    Requests for house calls are best made before 10am. Please remember however that home visits should only be requested if the patient is too unwell to attend the surgery for consultation.

    Visitors can also be arranged for patients in Nursing Homes, Institutions & Hospitals.

  8. Fees

    Private Consultation Fees

    Consultation Fee Student Fee* Medicare Rebate
    Standard Consult $75 $50 $37.60
    Extended Consult $135 $90 $72.80

    *Student fees are available to patients aged 16-22 who present a valid student card on the day of consultation.

    Jasper Medical Bulk Bills

    • Children under 16
    • Health Care Card holders
    • Pensioners
    • Veteran’s Affairs card holders

     

    After-Hours Fees

    • After hours fees apply on public holidays
    • An increased Medicare rebate applies, meaning there is no additional out-of-pocket expense
    • Eligible patients will continue to be bulk-billed
    Consultation Fee Student Fee* Medicare Rebate
    Standard Consult $85 $65 $49
    Extended Consult $150 $105 $83.95
  9. Medical Records
    Your medical records is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.
  10. Patient Test Results
    If your doctor orders any tests for you, please remember that it is your responsibility to follow-up these results, particularly when practice staff or your doctor stresses you to do so. Please ask reception staff about the best way for your to do this.
  11. Reminder Systems
    Our practice participates in national/state reminder systems/registers, in conjunction with internal reminder systems. Should you wish to opt-out of electronic communications from Jasper Medical, please advise reception staff.
  12. Electronic Communication
    Jasper Medical communicates with other healthcare providers via secure messaging programs such as Healthlink, facsimile, and paper mail. Jasper Medical communicates by email only when other forms of communication are unusable or unsuccessful. Jasper Medical only communicates with patients via email in limited circumstances when other forms of transmitting information are not possible, only in isolated cases, and never on an ongoing basis.

    SMS messages are only used to transmit limited information such as appointment reminders, advice that results contain no abnormalities, and recalls. In the case of results, the patient is not identified in the message. In the case of recalls, a patient must identify themselves using a secure portal with personal information before identifying information is made available.

    Patient consent for new patients is obtained via a signed form. Existing patients are enrolled on an opt-out basis. Patients can opt-out at any time by notifying staff, who will record it in their file.

  13. Privacy Policy
    Our privacy policy is now available – Download Privacy Policy.
  14. Feedback

    Jasper Medical welcomes your feedback. We are always striving to improve the service we provide, so your input is important! Formal complaints should be addressed in writing to the manager, and you will receive a written response. Jasper Medical will make every endeavour to resolve any query to a satisfactory conclusion.

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