Patient Information

Monday to Thursday – 8.30am – 6:00pm
Friday – 8:30am – 5:30pm
Saturday – 9:00am – 12:00pm
Sunday – CLOSED
Public Holiday – 9:00am – 12:00pm 

Phone ambulance services
–000
Monash Medical Centre
246 Clayton Rd, Clayton
Ph: (03) 9594 6666 

For non-emergency after hours home visits, please ring the normal surgery number (03) 9576 6400 and you will be put through to the JFMP Locum Service. 

Our doctors see patients by appointment. You can make an appointment with your doctor by telephoning the surgery, booking online, or at our front reception desk. 

At the time of making your appointment, please advise the reception staff if you feel you may require an extended appointment (e.g. Pap smears, medical report, to discuss multiple issues, surgical procedures etc).

Appointments are normally made at 15 minutes intervals, this is the time you can normally expect to spend with your doctor. This may change if there has been an emergency or if the surgery is very busy.

In rare circumstances delays may be encountered leading to prolonged waiting times. Our reception staff will advise you if this is the case. We apologise for the inconvenience this may cause.

Unfortunately, your doctor may be delayed by emergencies arrangement of urgent admissions to hospital and essential longer consultations which are often unpredictable.

We are aware that your time is valuable and always endeavour to minimise waiting times.

Repeat prescriptions are usually completed via consultation with your doctor to ensure we meet our duty of care to you. If you find it necessary to request a prescription prior to consulting your doctor, a minimum of 48 hours is needed. To avoid any errors, we also require a written request with your name, address, name and dose of medication clearly indicated. 

Requests for house calls are best made before 10am. Please remember however that home visits should only be requested if the patient is too unwell to attend the surgery for consultation.

Visitors can also be arranged for patients in Nursing Homes, Institutions & Hospitals. 

Your medical records is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

Our practice participates in national/state reminder systems/registers, in conjunction with internal reminder systems. Should you wish to opt-out of electronic communications from Jasper Medical, please advise reception staff.

Jasper Medical communicates with other healthcare providers via secure messaging programs such as Healthlink, facsimile, and paper mail. Jasper Medical communicates by email only when other forms of communication are unusable or unsuccessful. Jasper Medical only communicates with patients via email in limited circumstances when other forms of transmitting information are not possible, only in isolated cases, and never on an ongoing basis.  

SMS messages are only used to transmit limited information such as appointment reminders, advice that results contain no abnormalities, and recalls. In the case of results, the patient is not identified in the message. In the case of recalls, a patient must identify themselves using a secure portal with personal information before identifying information is made available.

Patient consent for new patients is obtained via a signed form. Existing patients are enrolled on an opt-out basis. Patients can opt-out at any time by notifying staff, who will record it in their file.

Jasper Medical welcomes your feedback. We are always striving to improve the service we provide, so your input is important! Formal complaints should be addressed in writing to the manager, and you will receive a written response. Jasper Medical will make every endeavour to resolve any query to a satisfactory conclusion. 

If your prefer to make your concerns known outside the practice, you can call the Office of the Health Services Commission on 1300 582 113.